Support

Write to support@dobreon.com. A person reads every message.

From the app: Settings › Help › Contact support writes the email for you and can attach a diagnostics report. You see everything in it before it is sent.

The app can’t find my TV

Turn the TV on and make sure your iPhone is on the same Wi‑Fi as the TV.
Retro Remote needs Local Network access to find your TV: Settings on your iPhone › Privacy & Security › Local Network › Retro Remote.
In the app: Settings › Help › Can’t find your TV? walks you through the rest. The TVs Retro Remote supports are listed when you add a TV.

My TV isn’t on Wi‑Fi

Retro Remote works over Wi‑Fi with smart TVs and streaming players. iPhone has no infrared, so it can’t control TVs that aren’t on Wi‑Fi.

Subscriptions, cancelling and refunds

Retro Remote Club is a subscription sold by Apple. To change or cancel it: Settings on your iPhone › your name › Subscriptions.
Refunds are decided by Apple: in the app, Settings › Purchases › Problem with a purchase?, or reportaproblem.apple.com.
Paid but the eras are still locked? Tap Restore purchases on the Retro Remote Club sheet, signed in to the same Apple Account that made the purchase.